Chat Support Associate – Work from home

Job Description – Chat Support Associate – Work from home

Job Description:

T-Mobile is seeking a Chat Support Associate to join our team in San Jose, California. This is a part-time, work-from-home position ideal for entry-level candidates with no prior experience. As a Chat Support Associate, you will be responsible for providing exceptional customer service through online chat support.

Responsibilities: – Respond to customer inquiries and provide solutions through online chat – Assist customers with account inquiries, billing issues, technical support, and product information – Maintain a high level of professionalism and customer service at all times – Document customer interactions and follow up as needed – Collaborate with team members to ensure customer satisfaction and resolution of issues – Stay up-to-date on product knowledge and company policies

Requirements: – Reliable and dedicated individual with a strong work ethic – Ability to adapt to changing situations and handle multiple tasks simultaneously – Excellent presentation skills and ability to communicate effectively through written chat – Must have a quiet workspace and reliable internet connection – High school diploma or equivalent – Must be eligible to work in the US

Benefits: – Paid Time Off (PTO) – Gym membership – Parental leave

Working Environment: At T-Mobile, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and a passion for customer service. As a Chat Support Associate, you will have the opportunity to work in a dynamic and supportive environment that fosters personal and professional development.

Equal Opportunity Statement: T-Mobile is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

Deadline to Apply: September 13, 2024

Join our team and be a part of a company that values your dedication and commitment to providing exceptional customer service. Apply now to become a Chat Support Associate at T-Mobile!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

• Flexible

Benefits & Perks

This job has the following benefits:

• Remote work flexibility